Frequently Asked Questions

Ordering Online

How can I pay?

We take reasonable care to make our site secure. We accept payments by Visa, Mastercard, American Express, Afterpay (in Australia) or PayPal. Payment will be debited and cleared from your account upon order of your Kip&Co product. For Afterpay terms and conditions please head to

Can I cancel an order after it has been confirmed?

Kakadu Plum Co. has absolute discretion regarding requests for cancellation or amendment of an order, with the exception of sale or promo code orders which cannot be cancelled or amended. Please email with any queries. We are often unable to assist simply due to the speed at which our warehouse usually processes orders.

Do you sell gift vouchers?

We sure do! You can buy gift voucher online here

How do I know when you are having a sale?

Join our community! Sign up for our newsletter and social medias and get exclusive offers, subscriber VIP sale previews. Only the good stuff. 

We also send exclusive sale promos to our SMS subscribers only. You want to be in the loop on this one. 

Click here to subscribe.