SHIPPING COSTS AND TIME?
Kakadu Plum Co. uses Australia Post and Sendle for all its shipping methods
We send via Australia Post eparcel. All parcels require a signature on collection. Postage is a flat rate of $9 for orders under $100. Free shipping is offered for orders over $100. We also offer a $12.00 Express Post option. We use Australia Post and Sendle as postage services. It is our discretion of which serve is used based on order value and suburb where the parcel is being sent to. Please note, at certain promotion times, including Express Post upgrade, free shipping may not apply.
Please note: We will not cover the cost of postage for parcels sent back to us delivered in error due to the incorrect address given or not collected from your LPO in time. Please double check your address, including suburb and postcode. We are not responsible for packages that go astray due to wrong postal addresses given.
We ship worldwide at a cost of $18.00 - $35.00, depending upon weight. Free Shipping Promotion over $100 does NOT apply for International orders.
Although a large country, Australia is very far from the rest of the world and we have tried to keep our shipping costs down. We are not responsible for packages that go astray due to wrong postal addresses given. We cannot guarantee delivery within a set time frame due to various postal systems, however, for international postage, you should except your package within 14 business days. Please note that Kakadu Plum Co. is not responsible for any duties or taxes charged by your country of shipping. Deliveries may be subject to random custom checks.
Certain hampers and items can not be shipped to International countries, including our Dukkah. If you order an item that is unable to be shipped we will refund you this item total.
Heat Policy For Chocolate
Kakadu Plum Co. does not cover or accept any responsibility for heat damage as a result from freight. We suggest you order and pay for Express Post shipping if ordering during conditions of 28c or higher. We take special care in packaging chocolate during hot conditions, but unless selected, we ship via Standard Parcel Post.
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