Shipping Info

Christmas 2024 shipping information 

Due to the busy Christmas season, we’re currently experiencing higher-than-usual order volumes. While we’re working hard to process and ship your order as quickly as possible, there may be slight delays to our normal dispatch times. For more time sensitive and urgent deliveries we encourage you to select Express Post shipping 

Rest assured, we’re doing everything we can to ensure your items reach you in time for the holidays. You’ll receive a tracking number as soon as your order ships.

Christmas Shipping Deadlines **

Standard Shipping to East Coast of Australia: 19th December
Express Shipping to East Coast of Australia: 20th December
Standard Shipping to WA & NT: 15th December
Express Shipping to WA & NT: 19th December
 
Click & Collect
 
Last minute gifts available for collection and in store purchase at our Mordialloc Store until 3pm 24th December
** Please note: These dates are based on what is provided by Australia Post. Remember, there are still delays and Kakadu Plum Co. takes no responsibility for parcels not being delivered on time.

Shipping times

We dispatch within 1 -2 business days, unless in peak sale periods or Christmas time, which may add on an extra day for dispatch. For shipping times to your postcode, please check with Australia Post. We dispatch from postcode 3195. 

Delays

We cannot guarantee delivery times or estimates. Please keep in mind that the shipping time frames shown at the checkout should be taken with a pinch of salt{bush} + another pinch of patience! Please check the Australia Post website for further delays on delivery time frames - but again, take it with a grain of salt{bush}. 


Australia

We send via Australia Post. Free standard shipping is offered for all Australian orders only over $99.  Under $99 there is a flat rate of $12 per parcel. We also offer a $18.95 Express Post option. Please note, at certain promotion times, including Express Post upgrade, free shipping may not apply. 

We will not cover the cost of postage for parcels sent back to us delivered in error due to the incorrect address given or not collected from your LPO in time. Please double check your address, including suburb and postcode. We are not responsible for packages that go astray due to wrong postal addresses given. A re-delivery fee will be charged. 

International

We ship worldwide.

Free Shipping Promotion over $99 does not apply for International orders.

0.0 - 500g    -   $23.00

500g - 2kg   -   $40.00

2kg - 3kg    -    $55.00

3kg - 5kg    -    $79.95

Although a large country, Australia is very far from the rest of the world and we have tried to keep our shipping costs down. We are not responsible for packages that go astray due to wrong postal addresses given. We cannot guarantee delivery within a set time frame due to various postal systems. Delivery time frames can vary from 10 days to 3 weeks, depending upon location. Please note that Kakadu Plum Co. is not responsible for any duties or taxes charged by your country of shipping. Deliveries may be subject to random custom checks. 

Click + Collect 

We now offer Click + Collect for local Melbourne customers. Orders are available for pick up at 17/95 White Street, Mordialloc, Vic 3195. 

Pre order

It's pretty exciting when we have new products on the way and products confirmed they are coming back in stock. We like to make sure you don't miss out on what you want! Pre order means you place the order now, for delivery in a little while. The product will say 'pre order' in the description + also the expected dispatch date. We update these regularly so you'll know when to expect it. Please note, that if you order a pre-order item and other items in the same order, everything is sent at the one time. If you are wanting certain products sent earlier than the pre-order item please make separate orders. 


Heat Policy For Chocolate

Kakadu Plum Co. does not cover or accept any responsibility for heat damage as a result from freight. We suggest you order and pay for Express Post shipping if ordering during conditions of 28c or higher. We take special care in packaging chocolate during hot conditions, but unless selected, we ship via Standard Parcel Post. 

other questions? 

Please don't be shy. Send us an email to hello@kakaduplumco.com and we will be here to help.