Shipping Info
Christmas 2024 shipping information
Due to the busy Christmas season, we’re currently experiencing higher-than-usual order volumes. While we’re working hard to process and ship your order as quickly as possible, there may be slight delays to our normal dispatch times. For more time sensitive and urgent deliveries we encourage you to select Express Post shipping
Rest assured, we’re doing everything we can to ensure your items reach you in time for the holidays. You’ll receive a tracking number as soon as your order ships.
Christmas Shipping Deadlines **
Shipping times
We dispatch within 1 -2 business days, unless in peak sale periods or Christmas time, which may add on an extra day for dispatch. For shipping times to your postcode, please check with Australia Post. We dispatch from postcode 3195.
Delays
Australia
We send via Australia Post. Free standard shipping is offered for all Australian orders only over $99. Under $99 there is a flat rate of $12 per parcel. We also offer a $18.95 Express Post option. Please note, at certain promotion times, including Express Post upgrade, free shipping may not apply.
We will not cover the cost of postage for parcels sent back to us delivered in error due to the incorrect address given or not collected from your LPO in time. Please double check your address, including suburb and postcode. We are not responsible for packages that go astray due to wrong postal addresses given. A re-delivery fee will be charged.
International
We ship worldwide.
Free Shipping Promotion over $99 does not apply for International orders.
0.0 - 500g - $23.00
500g - 2kg - $40.00
2kg - 3kg - $55.00
3kg - 5kg - $79.95
Although a large country, Australia is very far from the rest of the world and we have tried to keep our shipping costs down. We are not responsible for packages that go astray due to wrong postal addresses given. We cannot guarantee delivery within a set time frame due to various postal systems. Delivery time frames can vary from 10 days to 3 weeks, depending upon location. Please note that Kakadu Plum Co. is not responsible for any duties or taxes charged by your country of shipping. Deliveries may be subject to random custom checks.
Click + Collect
We now offer Click + Collect for local Melbourne customers. Orders are available for pick up at 17/95 White Street, Mordialloc, Vic 3195.
Pre order
Heat Policy For Chocolate
Kakadu Plum Co. does not cover or accept any responsibility for heat damage as a result from freight. We suggest you order and pay for Express Post shipping if ordering during conditions of 28c or higher. We take special care in packaging chocolate during hot conditions, but unless selected, we ship via Standard Parcel Post.
other questions?
Please don't be shy. Send us an email to hello@kakaduplumco.com and we will be here to help.